Support

Your download links are available immediately after checkout and are also sent to the email address used for your order.

You can access your purchased products later from your EVA account as well.

If you cannot find the order email, check your spam or promotions folder first. If it is still missing, contact us and include the email address used for the purchase.

No. EVA KONTAKT libraries require the full retail version of Native Instruments KONTAKT and are not compatible with the free KONTAKT Player.

The required KONTAKT version may differ between products, so please check the System Requirements section on the individual product page before purchasing.

EVA KONTAKT libraries are made for the full version of KONTAKT and do not require activation through Native Access. For this reason, no Native Access serial number is included with your purchase.

After downloading and extracting the library, load its instrument files directly in KONTAKT.

Yes. You can use EVA instruments, plugins and included sounds in your own commercial and non-commercial music, film, game, broadcast, live-performance and other finished productions without paying additional royalties.

You may not redistribute the original samples or use them to create another sample library or competing sound product.

Download the library, extract the archive and move the complete product folder to a permanent location on your drive.

Open the full version of KONTAKT and load the instrument files from that folder. Keep the library folder in the same location after installation so KONTAKT can continue to find its samples.

You do not need a Native Access serial number for EVA KONTAKT libraries.

Download the installer for your operating system, run it and follow the installation steps.

After installation, restart or rescan plugins in your DAW if the plugin does not appear automatically.

Available formats and operating-system requirements vary by product, so check the System Requirements section on the product page for exact compatibility.

This usually happens when the library folder or its Samples folder has been moved after KONTAKT last accessed it.

When KONTAKT asks for the missing files, use its search or browse option and point it to the product’s main folder or Samples folder. Once the samples have been located, save the instrument again if necessary.

To avoid the problem, keep the complete library folder together and store it in a permanent location.

Yes. Educational discounts may be available for eligible students, teachers and educational institutions.

Contact us before purchasing and tell us which product you are interested in. We may ask for proof of current educational status.